🛡️ Safe and Responsible Gaming

er99's commitment to responsible gaming

er99 believes gaming should always be enjoyable. Our protection tools and guidelines are here to keep you informed and safe.

What is responsible gaming and why does it matter?

Online gaming is a great form of entertainment — but when it becomes a habit and control is lost, it can have a negative impact on personal and family life. At er99, we want every player to enjoy games consciously and with pleasure.

Responsible gaming means playing within your means and limits, keeping a clear head even after a loss, and treating gaming as entertainment rather than a way to earn money. er99 operates on this principle and our platform has multiple protection measures to help you stay within your limits.

Important Warning

er99 is only for those aged 21 and above. Keeping minors away from gaming is our responsibility and that of every parent. Please be vigilant to ensure that children or teenagers in your family cannot access this platform.

Our 6 pillars of protection

Age Verification (21+)

We verify every user's age at the time of registration. Only those aged 21 or above may open an er99 account and play games. Accounts belonging to minors are permanently closed immediately.

Setting Deposit Limits

You can set your own limits on how much you deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and there is a 72-hour waiting period before it can be increased.

Time-Out Feature

If you feel you need a break, you can take a time-out for anywhere from 24 hours to 30 days. During a time-out you cannot log in or make deposits. After the break you can resume normal activity.

Self-Exclusion

If you feel gaming is having a negative impact on your life, choose self-exclusion. You can close your account for anywhere from 6 months to permanently. During this period our team will not send you any promotional messages.

Betting Limit Control

Not just deposits — you can also set the maximum amount you bet in each session. This feature protects you from placing large bets impulsively and helps you enjoy gaming within your budget.

24/7 Support

Do not hesitate to talk about gaming problems. Our Bengali-speaking support team is available 24 hours a day via live chat. You can also get help directly from support to set up self-exclusion or deposit limits.

21+ Age limit mandatory
24/7 Live support
30 days Maximum time-out
100% Data secured

Recognizing the signs of problematic gaming

The first step to responsible gaming is knowing yourself. If you notice any one of the signs below in yourself, taking a break is the wise thing to do.

  • Repeatedly playing to try to recover lost money
  • Skipping sleep or meals because of gaming
  • Hiding your gaming from family or friends
  • Taking on debt or using someone else's money to game
  • Trying to stop betting but being unable to
  • Feeling restless or irritable when not playing
  • Neglecting work, studies, or family responsibilities
  • Seeing gaming as the only way to relieve stress

If you notice any one of these signs, contact our live chat immediately or use the self-exclusion option. Remember, asking for help is not a sign of weakness — it takes courage.

How to use er99's protection tools

You can activate any of these features at any time from your account settings, or get help directly via live chat.

Deposit Limit

Account Settings → Responsible Gaming → Deposit Limit. Set daily, weekly, or monthly limits separately. Lowering a limit takes effect immediately; to increase it you must wait through a 72-hour cooldown and then confirm.

Session Limit

Decide in advance how long each gaming session will last. When the time is up, a warning will appear, and once the set time is exceeded you will be logged out automatically.

Time-Out

Take a gaming break for anywhere from 24 hours to 30 days. While a time-out is active, login is disabled and no promotional emails will be sent. After the break your account will reopen automatically.

Self-Exclusion

Request to close your account for 6 months, 1 year, 5 years, or permanently. During this period opening a new account will not be possible. For permanent closure, any existing balance will be returned safely.

Loss Limit

Set in advance the maximum amount you are willing to lose within a given period. When the limit is reached, the session will close automatically and you can start again the next day or the following week.

Reality Check

At set intervals (for example every 30 minutes) a pop-up notification will appear showing how long you have been playing and a summary of your total wins and losses.

Simple rules for responsible gaming

Keeping the following principles in mind before playing at er99 will ensure your gaming experience stays enjoyable and help you avoid unpleasant situations.

  • Always set a budget and stick to it strictly — do not go beyond that budget even if you lose.
  • Never treat gaming as a source of income; it is a form of entertainment.
  • Avoid playing when you are under stress or under the influence of alcohol.
  • Take regular breaks and spend time with family and friends away from the screen.
  • Avoid chasing losses in the hope of recovering what you have lost.
  • Never play using borrowed money or funds your family needs.
  • Every game outcome is completely random — no "system" or "strategy" can guarantee a win.
  • Do not share your account login details with anyone else, especially minors.

Special advice for parents

If there are children or teenagers in your home, use a PIN or password lock on your devices. Keep parental controls enabled on your browser and always keep your er99 account details private. Remember, those under 21 are not permitted to access this platform, and any violation of this rule will result in permanent account closure.

Need help? We are here for you

24/7 Live Chat Support

For gaming problems, setting account limits, or self-exclusion — speak directly with our Bengali-speaking support team about anything. We will help you confidentially and without judgment. Use the chat button at the bottom of the page to connect via live chat.

Contact by email

If you prefer not to speak via live chat, send us a message by email. Our responsible gaming specialist team works in the BST (UTC+6) timezone and aims to respond quickly. Contact address: [email protected]

Questions and answers about responsible gaming

Yes, you must be at least 21 years old to register at er99. We verify age during registration and before your first withdrawal. If verification fails or you are under 21, your account will be permanently closed.

Yes. Any existing balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket or bank transfer). The minimum withdrawal amount is ৳800 and the process is usually completed within 10-45 minutes.

Yes. Even during a time-out or self-exclusion, you can reach us via live chat or email ([email protected]). Our support team is available 24/7 to assist you in Bengali.

A request to lower your deposit limit takes effect immediately. However, if you want to increase the limit, a 72-hour cooldown period and re-confirmation are required for security reasons. This rule protects you from making impulsive decisions.

For fixed-term self-exclusion (such as 6 months or 1 year), your account does not reactivate automatically when the period ends — you must contact support and submit a request. For permanent self-exclusion, account recovery is not possible.

Gaming addiction is a health issue that can be overcome with professional help. Government mental health helplines and addiction treatment centers in Bangladesh also provide counseling for gaming addiction. Having an open conversation with a family member or trusted friend is also a very effective first step.

Enjoy safely, play responsibly

Welcome to the world of er99 games — from cricket betting to slots, casino to bingo — enjoy everything responsibly.

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