er99 Privacy Policy

er99 operates a safe and trusted online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.

The purpose of this Privacy Policy is to clearly inform you of what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information. Our goal is to work with you with complete transparency.

By continuing to use the er99 platform, you confirm that you have read, understood, and agreed to all the terms of this Policy. If you disagree with any part of this Policy, please do not use our services.

We collect various types of information to maintain a safe and effective service relationship with you. Details are described below:

2.1 Registration and Identity Information

When you open an account with er99, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification)
• Valid email address
• Mobile phone number
• National ID card or passport details (for KYC verification)
• Residential address

2.2 Financial Information

For transaction processing, we collect:

• bKash, Nagad, or Rocket account number
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming Activity Information

To improve your gaming experience, we collect:

• Play history and preferred games
• Bet amounts and results
• Time and pattern of activity on the platform
• Bonus usage history
• VIP level and points information

2.4 Technical Information

Information automatically collected for website operation and security:

• IP address and device identity
• Browser type and version
• Operating system information
• Cookies and session data
• Website visit time and duration
• Pages and links clicked

er99 uses your information only for specific and legitimate purposes. We never process your information for unnecessary or unauthorized purposes.

• Account Management: To open, verify, and keep your account secure.
• Identity Verification (KYC): To ensure age verification and prevent fraudulent activity.
• Transaction Processing: To complete deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To monitor your gaming activity and identify the risk of excessive play.
• Technical Improvement: To improve platform functionality and user experience.
• Security Maintenance: To prevent cyberattacks, hacking, and unauthorized access.
• Legal Obligations: To meet applicable legal and regulatory requirements.
• Communication: To send important notices, policy changes, and security-related information.

We follow the highest industry standards to protect your information. Our security measures are as follows:

4.1 Data Encryption

All data transmission on the er99 platform is protected through 256-bit SSL (Secure Socket Layer) encryption. You can confirm the connection is secure by looking for the padlock icon in your browser.

4.2 Server Security

Our servers are operated in secure data centers with 24/7 monitoring, firewall protection, and regular security audits.

4.3 Data Retention Period

We retain your information for as long as it is necessary to provide services or as required by legal obligations. Even after an account is closed, some information may be kept for a specific period based on regulatory requirements.

4.4 Staff Training

Our staff receive regular training on data protection. Only authorized personnel can access your personal information, and they operate under strict confidentiality agreements.

er99 never sells your personal information or transfers it to third parties for commercial gain. However, sharing information may be necessary in a limited number of circumstances:

• Payment Processing Services: Financial information required to complete bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment gateway.
• Identity Verification Services: Necessary information may be shared with authorized verification agencies during the KYC process.
• Legal Authorities: Information may be provided to comply with a valid court order or government investigation.
• Technology Partners: Technology companies that assist in operating the platform — who operate under strict confidentiality agreements.

The er99 website uses cookies and similar technologies to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: Anonymous data used to monitor and improve website performance.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind that disabling some essential cookies may cause certain platform features to not work properly.

You have several important rights regarding your information with er99:

• Right to Access: You can request to see what information we hold about you.
• Right to Correction: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In some cases, you can ask that processing of your information be restricted.
• Right to Data Portability: You can request certain information in a structured format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise these rights, contact us at: [email protected]

er99 strictly does not provide services to anyone under the age of 21. We verify age at the time of registration, and if any account holder is found to be a minor, their account will be closed immediately and the collected information will be properly deleted.

We ask parents to remain aware and ensure that their minor children do not use this platform. If you believe a minor is using this platform, please contact us.

er99 may change or update this Privacy Policy from time to time. If there are any significant changes, we will:

• Display a clear notice on the website.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the page.

If you continue to use the platform after changes are made, you will be considered to have agreed to the terms of the new policy. We therefore recommend that you visit this page regularly.

If you have any questions, comments, or requests about this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to address any of your concerns.

We always respect your privacy and are committed to protecting your information. Your trust in er99 is our most valuable asset.