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er99 — Frequently Asked Questions
From opening an account to withdrawing money via bKash — find detailed English answers to the most commonly asked questions about er99 here.
er99 is a trusted online gaming platform in Bangladesh offering slots, live casino, cricket betting and many more games. The questions that both new and existing players most often have — how to open an account, how to deposit using bKash or Nagad, bonus terms, security measures — are all answered here in plain language. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at er99 you need an active mobile number and a valid email address. During registration you will need to provide your full name, date of birth and your preferred payment method details. Please note that er99 is only for those aged 21 and above — your account will be activated once the age verification process is complete.
For KYC verification you need to submit a scanned copy of your National ID (NID) or passport. If the correct information is provided, the verification process is completed quickly. This step ensures the security of your account and prevents fraudulent activity. er99 keeps all personal data protected through SSL encryption.
Use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have any trouble, contact er99's 24/7 live chat and the support team will assist you promptly.
No. Under er99's rules each person may operate only one account. Attempting to open multiple accounts may result in all accounts being suspended and any accumulated bonuses or winnings being cancelled. This policy is strictly followed to ensure a fair playing environment.
Yes. If you want to take a break for a while, you can contact us via live chat or at [email protected] to request a temporary account closure. As part of responsible gaming, er99 offers the option to take a voluntary break.
Deposits and Withdrawals
Depositing from bKash to er99 is generally instant — in most cases the balance is added to your account within 1-3 minutes. The minimum deposit amount is ৳300. Make sure to use the correct merchant number and reference number when depositing, otherwise the credit may be delayed.
Depositing with Nagad is just as easy as with bKash. On the er99 cashier page select "Deposit", choose the Nagad option and make the payment to the indicated number. The minimum deposit is ৳300. Once the payment is complete your balance will be updated within a few minutes.
The standard processing time for withdrawals from er99 is 10 to 45 minutes. The minimum withdrawal amount is ৳800. If your account is verified and the correct payment details are on file, requests are processed quickly. Bank transfers may take slightly longer.
Yes. er99 supports both Rocket and bank transfer. For bank transfers, major banks including Dutch-Bangla, City, BRAC, Islami and Sonali Bank can be used. The minimum deposit of ৳300 and minimum withdrawal of ৳800 apply to all methods.
er99 does not charge any deposit or withdrawal fees itself. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges — you should check the terms and conditions of the relevant service provider for details.
If the request is still in a "pending" status it can be cancelled from the cashier page or via live chat. Once it has been "approved" or "completed" it can no longer be cancelled. So please double-check all details carefully before requesting a withdrawal.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, first log in to er99 and go to the cricket section. Choose your preferred game from the match list, select the market type (match winner, total runs, toss, etc.) and enter your bet amount. Bets can be placed until the match starts; some markets are also available in live mode.
RTP (Return to Player) is the theoretical percentage of total money wagered on a game that is paid back as winnings over the long term. It is a statistical average — this rate is not guaranteed in every session. All slot games on er99 are verified by independent third parties to ensure fair results.
Yes. The entire er99 platform is mobile-friendly. You can play all types of games through the browser on any Android or iOS smartphone or tablet. No separate app download is needed; just log in to the site directly for a great experience.
In live casino, real-life dealers run the games via live streaming from a studio. You can join roulette, baccarat, blackjack, or live show games from home. er99 offers live games from top providers like Evolution Gaming and Ezugi.
During the T20 World Cup or ICC tournaments, extra betting markets are added on er99 — such as series winner, top batter, highest wicket-taker, and more. Special offers may be available for Bangladesh Tigers matches. Check the promotions page regularly for updates on new markets and offers.
Bonus & Promotions
The er99 welcome bonus is 120% on your first deposit, up to ৳5,000. This means if you deposit ৳1,000, you can start playing with ৳2,200 in total. The wagering requirement for this bonus is 15x. That is, you can withdraw your winnings after wagering the bonus amount 15 times.
Most slot games count fully toward completing the wagering requirement. Live casino games and sports betting may count partially. The exact breakdown is stated in the bonus terms and conditions. Different rules may apply for cashback or reload bonuses — always check the er99 promotions page.
After opening an account at er99, you automatically move up VIP levels by playing regularly. There are four levels — Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Higher levels bring more benefits and special offers.
Weekly cashback based on your VIP level is credited to your account at a set time each week. Cashback is calculated based on your net losses for that week. There is generally no additional wagering requirement to receive cashback — however, check the er99 promotions page for the latest terms.
er99 runs referral or bring-a-friend promotions at certain times. If the friend you referred opens an account and makes their first deposit, you may receive a bonus. To find out whether this offer is currently active, check the promotions page or ask via live chat.
Security & Responsible Gaming
er99 is a safe and reliable platform. All transactions and personal data are protected by SSL (256-bit) encryption. Our games have been verified for fair play by independent auditors. We use modern firewalls and anti-fraud systems to keep your money secure.
er99 is for those aged 21 and above only. Age is verified at the time of registration and minors are not permitted to open an account. We are committed to responsible gaming and place the highest priority on protecting minors.
If you feel that gaming is having a negative impact on your life, seek help immediately. Contact er99 via live chat and we will help you set a deposit limit on your account or activate a voluntary break. More detailed information is available on our Responsible Gaming page.
If you notice any suspicious activity, change your password immediately and report it to er99's 24/7 live chat or by email at [email protected]. Our security team will temporarily suspend the account and begin an investigation. Keeping a strong password and two-factor authentication active significantly reduces the risk.
The er99 support team is available 24 hours a day, 7 days a week via live chat in Bengali. To contact us by email, write to [email protected]. Every inquiry is resolved as quickly as possible. There is no phone or WhatsApp number — live chat and email are the main contact methods.
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